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If the applicant has not complied with any of the immigration rules or if the application is of complicated nature then the UKBA will not be able to make a decision on the same day. In such complicated cases, they will keep aside the application to make further enquiries and will only make a decision as in a postal application. If this happens, we cannot give any time scale when the UKBA will make a decision on your application even if it is submitted through the same day service. In such complicated cases or if there are any technical problems, we will warn the clients of such a possibility.

There may be occasions where there are hidden defects or non-compliance of immigration rules of which you may not be aware. In some cases we will not be able to identify these defects or problems from the documents and information you have provided. In such cases if we submit the application through the same day service, the application may be accepted by the UKBA officer in the initial screening and we will be asked us to pay the Home Office application fees. The defect, non-compliance or the technical problem may be found by the UKBA immigration officer when they consider the application in detail and they will either refuse the application or may ask for further information. In these cases, the application may be then considered as a postal application and we cannot give any indication when a decision will be made by the UKBA.

If due to any reason the UKBA refuse your application after taking the Home Office fees from us, then the UKBA will not refund their fees. We will not reimburse you the Home Office fee or our fees if this happens and we not be liable for any damages which may result from the Home Office refusal of your application. The fees paid to the Home Office are for considering your application and there is no guarantee that you application will be successful. The success of your application will depend upon the compliance with immigration rules and any other relevant law of the UK.

The legal representatives same day service slots are allocated to us by the UK Border Agency and these slots are allocated to us subject to their terms and conditions. If they cancel our slot or if they do not allocate us the slots, then we will not be able to submit your case on the allocated day. We will then try to obtain another slot on a subsequent date but cannot give any guarantee when that date will be because we will have to book the slot again with the UKBA.

The UKBA allocate the slots to legal representative according to the availability of slots each week and provide it on a first come first served basis. They take the booking request by email one week in advance and will allocate it to us only if our email reaches them before the slots are allocated for the particular week. If we are unable to obtain the slot for the week you require, then we will try to obtain another slot in one of the following weeks.

We will not be responsible for any loss or damage you may suffer if we are unable to obtain a slot to submit your application using the same day service facility at the Home Office PEO. You should make alternative arrangements if we are not able to obtain the slot to submit your application through the same day service facility.

If we are unable to obtain a slot for you and you wish not to proceed through us, then we will refund you our fees after deducting our administration cost of £25 for booking the slot and for returning any documents by special delivery post.

The service provided by us for the same day service may be cancelled at any time without notice. We will have the right to cancel this service even after you have instructed us to submit your application through the same day service facility. If we cancel or stop our same day service facility without notice, then we will refund you our fees after deducting the cost for returning the documents by special delivery. If you are collecting the documents directly from us or if you have provided us a pre-paid special delivery envelope, we will then refund you our full fees.

Our same day service is subject to the above terms and conditions. You should only instruct us if you are happy to proceed on these terms.

For further information regarding our business terms and conditions, please contact us. Tel – 01474 566000, 020 8586 2222